Mission Services

Lost your job?
Stressed about money?
Looking for help in your community?

We can help.

Join us every Monday at 10am or every Wednesday at 2pm to find out how Goodwill can help you reach your goals.

At Goodwill, our Mission Services Team is focused on helping you meet your goals. When you walk through our doors you will find mentors, coaches, teachers and a supportive staff eager to help you develop a customized plan for success. These Mission Services team members will support you through your journey to meet the goals that you set for yourself—you decide what you want to work on. We help people who want to help themselves.  Our four service areas provide tools and resources to help you and your family get on the road to success.

We offer:

  • Employment & Career Coaching
  • Financial Coaching
  • Community Resource Navigation
  • Adult Literacy Services/GED


When you start services with our Goodwill team, here’s what you can expect:

  • To meet with your Success Coach who will help you identify your goals and coordinate your services to help your reach them
  • Discuss your goals and create a plan to overcome any barriers between you and what you want to accomplish
  • Define what self-sufficiency means for you and your family—what do you want and what path do you want to take to get there?
  • Ongoing meetings with your Success Coach, who will support you throughout your journey! Your coach will build a strong relationship with you and be your central point of contact as you & your family work toward self-sufficiency. You will work with your Success Coach the most as you work toward your goals. Your Success Coach will help you connect with our Employment & Financial Coaches and our Resource Navigator who will all work with you on your goals throughout your time with us.

When you access our employment services, here’s what you can expect:

  • An initial face to face meeting with our Employment Coach to discuss your employment goals, identify barriers to employment and make a plan to help you reach your employment goals
  • To attend our weekly job clubs where you will work with our team to create a customized resume, increase your knowledge of what employers most want to see from their team members and improve your interviewing skills
  • Continued contact with your Employment Coach. We help you get a job by being out meeting with employers, so most of our contact with you will be via phone, text and email so we can maximize our time with employers. We will partner with you to find the way to stay in touch that works best for you.
  • Once you get a job, you will receive periodic contact from our Retention Specialist to monitor your progress and provide additional coaching to help you keep your job if you need it in addition to continued meetings with your Success Coach. If you encounter difficulty on the job, such as communicating with your boss or getting along with your co-workers, we can help with that too—just let one of your coaches know.

When you access our income supports services, here’s what you can expect:

  • Face to face meetings with your Resource Navigator (who is the Income Supports Coach) to identify your goals and what services can help you get there; regular meetings to follow-up on applications and resources at least monthly
  • Benefits screenings for DHHS services—do you want food assistance? Healthcare? What’s your daycare situation? Do you want housing help? Do you have transportation?
  • What does your family need to be self-sufficient? Your coach will help you make connections to community resources that can help you reach your goals.
  • Assistance with collecting the documents you may need to access services in our community, such as Michigan IDs or Driver’s Licenses, birth certificates and Social Security cards

When you access our financial services, here’s what you can expect:

  • To meet regularly with your Financial Coach who will help you create a spending plan that is realistic for you and your family—how much money do you have to spend? What do you need/want to spend it on? What are your current bills and who do you owe money to?
  • To review your credit report and get a step-by-step review and information about what it is and what’s on it. If working on making your credit better is one of your goals, you and your coach will partner together to make a plan for how to increase your score
  • Help writing dispute letters for items on your credit report that might need them; assistance filling out forms or paperwork to help you reach your financial goals
  • To find creative solutions specific to your family’s unique financial needs, goals and questions—whether you want to save up to buy a house or car or want to better understand who ‘FICA’ is on your paycheck, we can help!

If these services sound like a good fit for you or anyone you know, come and see us any Monday at 10am or any Wednesday at 2pm (you can just drop in, no RSVP required!), email us at missionservices@goodwillswmi.org or call us at (269) 382-0490 x267. We can’t wait to meet you!!

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